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Conference Functions

Please select your issue from the list below or scroll down to browse through all articles.

  1. What do I do if I need to speak to an Operator during the call?
  2. Are there any other conference call features I should know about?
  3. How do I record a conference and allow others to listen to the recording?
  4. How do I prevent others joining my conference?
 
 

1. What do I do if I need to speak to an Operator during the call?

An Operator is never far away. Just dial 0* from your telephone keypad during the conference. Operator assistance is available Monday to Friday from 07:00-22:00.

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2. Are there any other conference call features I should know about?

There are several conference controls that you as a host or a participant can use to enhance your conference call experience:

Participants Features available:

  1. *0 Calls the SolovieTalk operator
  2. *4 Adjusts the call volume
  3. *6 Mute/unmutes your line

Host Features available:

  1. #1 Roll call of attendees
  2. #2 Counts number of participants
  3. *2 Stops audio message for above
  4. #9 Turns off disconnect of host hang up
  5. *5 Locks/unlocks the conference for privacy
  6. *7 Interactive/presentation mode
  7. #7 Record conference (follow prompts)

Host Dial Out:

  1. #3 Audio dial out (dial full STD number then #)
  2. #5 Returns both parties to the conference
  3. #4 Returns only the host to the conference

We also offer 'Operator Assistance' where one of our representatives attends your conference and assists in the smooth running, and 'Conference Replay' which allows you to make a digital recording of the call. contact us for more information.

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3. How do I record a conference and allow others to listen to the recording?

As a conference host you can initiate a recording yourself by pressing #7 during your call. When the recording is finished you can log into the Customer Portal to access your recording either by downloading onto a PC, streaming or by arranging a replay service so that you or others can access your recording by dialling in at any time to hear the recording.

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4. How do I prevent others joining my conference?

Your conference call can be locked for security purposes once all of your expected participants have joined. This can be activated by pressing *5 (host only).

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