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Managing Account
Please select your issue from the list below or scroll down to browse through all articles.
- Someone has left my company can I change the account?
- Can I see the entire hierarchy of our account?
- Someone has joined my company how do I add a user?
- Can I add a new user and give them Administrator rights?
1. Someone has left my company can I change the account?
If you have administrator access you can delete accounts in the members area of the Customer Portal, under Manage your Account, Manage Users.
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2. Can I see the entire hierarchy of our account?
Yes, if you have Account Administrator privileges you can view the account hierarchy from the members area of the Customer Portal, under Manage your Account, Manage Users.
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3. Someone has joined my company how do I add a user?
If you have administrator access you can add users. Simply log into the Customer Portal, click on Manage Your Account and Add New User.
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4. Can I add a new user and give them Administrator rights?
It is not possible to give administrator rights to new users via the Customer Portal. This is because Administrator = 'Bill Payer' so only people who pay the bill have the rights to add new users. Please contact us directly if you would like to grant administrator rights to an additional user.
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