«Back to FAQ Homepage
Setting Up A Conference Call
Please select your issue from the list below or scroll down to browse through all articles.
- What information do I need to get started?
- What is a Host Account Number?
- What is a Participant PIN?
- How do I organise a conference call?
- How do I start a conference call?
- How do I invite people to my conference?
- Do I have to book each time I want to organise a conference call?
- Why would I need to schedule a conference call?
- How many people can I have on a conference call?
- What do I do if I am calling from outside the UK?
- Can I use different types of phone numbers to dial into my conference?
- I am hosting a large conference call - can you help me manage the call?
- When is operator support available?
1. What information do I need to get started?
When your SolovieTalk Conferencing account was activated you will have been issued with a Host Account Number and a Participant PIN, along with access to the Customer Portal. These details will allow you to organise conference calls and give you access to the Customer Portal where you can manage your account and change your conference options.
«Back to List «Back to Top
2. What is a Host Account Number?
As an account holder you will be given a Host Account Number that identifies you as the Host on a call and allows billing to be initiated against your account.
To start a conference call you need to dial your Dial in Number and then when prompted dial the Host Account Number. This opens your conference call.
«Back to List «Back to Top
3. What is a Participant PIN?
A Participant PIN is allocated to each account holder which you can should send to anyone you invite to a conference call. This allows them access to your call.
A Participant joins a conference call by dialling the Dial in Number and then entering the Participant PIN into their telephone keypad at the prompt. If a participant dials in before the host joins, they will hear music until the host enters the call.
«Back to List «Back to Top
4. How do I organise a conference call?
In order to organise a conference, email the participants with the start time, Dial in Number and Participant PIN.
«Back to List «Back to Top
5. How do I start a conference call?
To open the conference, dial the Dial in Number (e.g. 02083222726) and enter your Host Account Number followed by # (e.g. 123007#).
Participants dial in using the Participant PIN followed by # (e.g. 007123#) and will hear hold music until the Host opens the conference.
«Back to List «Back to Top
6. How do I invite people to my conference?
You can send a regular meeting invite with the conference details via Microsoft Outlook.
Alternatively you can send SMS messages or emails from the Customer Portal both of which can be automatically pre-populated with your conference details. You just need to add the date and time of your call!
«Back to List «Back to Top
7. Do I have to book each time I want to organise a conference call?
SolovieTalk Conferencing is a reservationless service. If you are using your usual SolovieTalk Conferencing account then there is no need to advise us when you want to have a conference call.
If, however, you would like us to manage a call for you or you have any special call requirements, please contact Customer Services - UK: 0845 257 6665 - International: +44 845 275 6665 or +44 1795 519 654
«Back to List «Back to Top
8. Why would I need to schedule a conference call?
With an SolovieTalk Conferencing account you can use the service without reservation or scheduling at any time.
However you can schedule one-off, or regular repeating conferences as an additional facility on your account. You would schedule a call, if you wanted to create a set of one off codes valid only for that meeting, or you wanted to record a specific cost centre or meeting title against the one off call.
«Back to List «Back to Top
9. How many people can I have on a conference call?
There is no limit to the maximum number you can have on a conference call. However, large conference calls are difficult to manage and control and if you are hosting a large conference call we would suggest you book a Managed Call
«Back to List «Back to Top
10. What do I do if I am calling from outside the UK?
For callers from overseas we have a number of options available. Please Contact Customer Services for details - UK: 0845 257 6665 - International: +44 845 275 6665 or +44 1795 519 654
«Back to List «Back to Top
11. Can I use different types of phone numbers to dial into my conference?
Yes, there is a range of dial-in numbers that you and your participants can use to access the service depending on your requirements. For example we can offer local access numbers from certain countries around the world as well as a range of UK numbers (0870, 0845, 0800, 020). To learn more about the dial in options, please contact your Account Manager.
«Back to List «Back to Top
12. I am hosting a large conference call - can you help me manage the call?
Yes, we can manage your entire event for you. We offer a Managed Call* service and an operator can provide the following support:
An operator can help to provide the following support:
- - Moderate the Conference
- - Run a Question and Answer/Voting Session
- - Initiate Dial Out Calls
- - Event Administration
- - Translation Services
- - To organise a Managed Conference contact Customer Services - UK: 0845 257 6665 - International: +44 845 275 6665 or +44 1795 519 654
* Please note: This will incur additional charges
«Back to List «Back to Top
13. When is operator support available?
Our operators are available Monday to Friday 07:00-22:00. If you require support for a call that you have planned outside of these hours, please contact your Account Manager and we will do our best to arrange the necessary support for you.
«Back to List «Back to Top