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Having Problems?
Please select your issue from the list below or scroll down to browse through all articles.
- Why is my dial out facility not working?
- My access code doesnt work - what is the problem?
- I keep having trouble getting on to my conference calls - why?
- My phone cant send DTMF tones how can I join my conference?
- Does Skype or similar VOIP telephone services work with the SolovieTalk Conferencing service?
- I have people who want to dial in from outside of the UK how do I get numbers for them to dial?
- I get echo on my conference call all the time what is causing this?
- What happens if I lose my Host Account Number or Participant PIN?
1. Why is my dial out facility not working?
For security reasons the dial out functionality is not automatically enabled when you open a new account, if you wish to activate this facility on your account please contact your Account Manager.
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2. My access code doesnt work - what is the problem?
It is important to check first of all that you are using the correct Host Account Number and/or Participant PIN. Please contact us and we can check this for you. You can also check that your codes are valid by trying to log on to the Customer Portal. If you are able to log in, your codes are valid.
Sometimes a problem with your telephone can cause issues with Access codes please contact us and we can advise you.
Please also remember that if you try to use an incorrect code 3 times when entering a conference call, you will automatically be diverted to an operator who can assist you.
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3. I keep having trouble getting on to my conference calls - why?
It is important for us to understand the problems that you are experiencing so that we are able to advise you. Please contact us so that we can discuss the difficulties you are having and advise you of the best course of action. Call Customer Services - UK: 0845 257 6665 - International: +44 845 275 6665 or +44 1795 519 654
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4. My phone cant send DTMF tones how can I join my conference?
Dial your Dial in Number and when prompted to enter your Host Account Number or Participant PIN, just hold the line. After a short wait you will be connected to an operator who will be able to help you. Alternatively contact Customer Services - UK: 0845 257 6665 - International: +44 845 275 6665 or +44 1795 519 654 and we can arrange to dial out to you at the allotted time.
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5. Does Skype or similar VOIP telephone services work with the SolovieTalk Conferencing service?
Skype and many other VOIP services can dial in to a conference call, but these services do not generally transmit the DTMF tones required to accept your Host Account Number or Participant PIN. You will therefore be unable to automatically enter your conference however, an operator will be happy to connect you to your call during office hours.
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6. I have people who want to dial in from outside of the UK how do I get numbers for them to dial?
If you are set up to pay for your own account you are able to log into the Customer Portal and click on Add Dial in Number in the Audio Conference Section. Alternatively, please contact us and we will explain the various options to you.
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7. I get echo on my conference call all the time what is causing this?
If you experience an echo during your call, please press *0 so that one of our operators can listen in to the call and identify the source of the problem for you.
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8. What happens if I lose my Host Account Number or Participant PIN?
If you lose your access codes please contact us. If you believe that your Host Account Number has been compromised, you can change your codes in the Members Area of the Customer Portal. Login and select Manage Your Account, Generate New Login Details.
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